Christmas Exchange and Returns Policy
We want to make sure you have enough time to plan your Christmas presents but then get a chance to return them if things don’t quite go to plan. As customer satisfaction and peace of mind are very important to us we have decided to EXTEND our exchange/returns policy for Christmas.
Any order placed from 31st October 2022 to 24 December 2022 has until Saturday 7 January 2023 to return for a refund and *Thursday 26 January 2023 to return for an exchange or credit note.
* Please be advised we will not accept any return that falls under our Christmas Returns Policy after this date.
We require the goods to be in the same condition you received them in, unworn and with the original tags still attached. Please do not worry if the packaging the items came in is ripped – you can parcel them up in different outer packaging to return them. We also allow for items to have been tried on but not worn.
Please note that we advise that ALL returned goods should be sent using the Royal Mail Tracked Returns link here. If not, please ensure to use recorded delivery and add the relevant insurance to cover yourselves against non-delivery by your chosen courier.
For any queries regarding our returns procedure, please do not hesitate to contact our customer service team.
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